TotalDesk v1.7.11 is the only all in one helpdesk solution for WordPress.
Including a ticket- & notification system, live chat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!
The Helpdesk Modules
With our Helpdesk Plugin you are able to manage all Support request in once. Users can raise support tickets via …
Mails to your Inbox
a simple Form on your website
a phone call to one of your agents
or via Livechat
All requests will be bundled in a ticket so they never get lost.
Work with Tickets and reduce future Workload
By analyzing your tickets you are able to create saved replies from often answered replies. Also you are able to create your own Knowledge Base (FAQs) from tickets. This will help you to reduce future workloads, because similar issues can be solved much easier.
Also you can generate a report from your tickets to analyze where the most issues came from, when they have been created and where it may stuck.